We’re excited to announce the latest update to Classegy, Version 25.11.11, bringing a significant new feature designed to streamline campus operations and foster a more responsive environment: Complaint Management!
In any vibrant educational institution, issues can arise – from study-related queries and broken furniture to service needs and facility repairs. Effectively managing and resolving these concerns is crucial for student and staff satisfaction, and overall operational efficiency.
Our new Complaint Management module empowers schools to:
- Effortless Complaint Registration: Employees and students can easily log complaints directly within the system.
- Intelligent Assignment: Complaints are smartly assigned to the relevant teams or individuals (e.g., academic department for study issues, maintenance for repairs).
- Comprehensive Tracking & Resolution: Keep a clear, auditable trail of every complaint from submission to resolution, ensuring nothing falls through the cracks.
- Diverse Complaint Types: Handle a wide range of issues, including:
- Study-related concerns
- Infrastructure/furniture problems
- Service requests (IT, admin, etc.)
- General repair needs
- And much more!
This module is built to help schools effectively manage, track, and assign complaints, leading to quicker resolutions, improved accountability, and a better experience for everyone on campus.
Classegy 25.11.11 is all about empowering your institution with smarter tools for a better-managed school.
Ready to see how seamless complaint management can transform your school? Connect with us for a demo!
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